Customer Testimonials
4th car purchased from this dealership and will do it again! Mack and Dez were great!
Everything was completed in a timely manner and was accurate. I was kept informed during the process.
Waited a total of 3 hours for work to be done. Tried to tell me that I needed $2700 of extra work done. - including rear brakes which I just had replaced 4 months ago. I do not feel that I can trust them.
Service rep was friendly and knowledgeable. I would have liked to be in and out in under an hour. It was close, maybe an hour 30 minutes.
They have Excellent service and fantastic communication on car service always happy to help and friendly.
Everyone was very friendly and helpful. Dez was a nice salesman to work with. Would recommend.
My experience at dick smith with Carter welsh was a great one time well spent
Great staff and overall experience! Good vehicle selection. Staff was very professional, courteous and helpful!
Nice people. Quick response. Friendly. Knowledgeable about current and potential vehicle issues. Easy to work with.
Kept me updated and answered all my questions. Scheduled an appointment for next week to see why my mid car screen will black out and restart.
Great customer service, polite and knowledgeable staff.. explained everything that was being performed on my vehicle
Went in for an oil change. Asked about a couple of codes the car had. but was told to make a different appointment for that. I have been in there at least 5 times in the past 2 months for something. been having and was told to make another appointment. It's frustrating that they couldn't run a quick check and then tell me I would have to return if they were serious codes.
Alston Stokes found the perfect car for me. Love my car! Thank you Alston Stokes
Ryan in the service department was very helpful, and the car was diagnosed and the problem fixed all in a week.
Bad customer service due to not offering promotion price for oil change. I was quoted $121.00 for the oil change but service advisor did not offer the promotion being offered on the dealership website. At checkout, the cashier was unhappy that she had to recalculate the invoice.
We had a very good experience !! Everyone was knowledgeable and helpful. I did not feel rushed or pushed into a decision. Don was great and so helpful, but was never pushy or arrogant. Kai Whithers was probably the best finance person we’ve ever dealt with. He let me make the decisions I wanted to have with my financing. I am very happy with that !!! I’m loving the car and loved the experience !!! My only complaint was that the piped in music was soooo loud and annoying… it was difficult to even talk over it while making the deal. ... Read More DealerRater - Apr 9, 2026
Excellent service. Car was fixed It was recalled. 2024 Rogue. Seems to be running just fine
This by far has been thee worst experience i have ever had with this store dealer....I have bought a few vehicles from this dealership not so sure if I will again.....I was told one thing now I am.in two loans due to bad advice by your salesman
Good experience. Love the people at this dealership. They go the extra mile . The service department is the best!
Too expensive. No one reviewed the invoice with me. Told "Sign here". Car there 4 days for half day repair incurring days of unnecessary rental car charges
Excellent experience from start to finish. Juan was friendly and knowledgeable and listened very well so he was able to get me exactly what I wanted .. and then helped me get it all set up, which could have been a daunting process with all the new technology. I felt comfortable and appreciated through the entire process. I would highly recommend and intend to use them for future service.
Took my Rogue in for service due to a recall alert I received. I was prepared to sit and wait awhile, but they had me in an out very quickly. I was pleased with the speed and courtesy. They also washed my Rogue which was nice.
Everyone was very nice and professional and made the car buying experience pleasant. It was less stressful than previous car buying experiences.
They are prompt in letting you know about recalls that you need to have done and they will get you in soon to get it done.
Recall appointment easy to schedule. Started service on time and finished within an hour. Service advisor is knowledgeable about my vehicle and what it needs.
Service was fine but when I got home I was missing a cover for my front rim. The bolt was there but cover missing. I went to service area and they said it was on or it fell off. He also said that it could have been broken but if it was, he should have mentioned it to me before I left. Now I have to drive around missing it until your service department gets a replacement.
The staff at Dick Smith Nissan was professional and patient. I had an excellent experience buying my new Nissan Z. I genuinely recommend this dealership!
Great job as always when I come in to get my car fixed. Will do business there again.
Been with Dick Smith since 1995 and have never been disappointed with their service. I know my cars are well taken care of. If I don't make my next car a nissan it will be because nissan did not put out a good quality car.
I have been doing business with this dealership for over 30 years and trust them with all my vehicle needs
Dezmond and Ethan were very helpful with the purchase of my new car. Their friendly and professional attitudes made it a pleasant experience!
The dealership was very respectful. Desmond was very helpful and polite! I love my vehicle.
It was a pleasure purchasing our Pathfinder from Dick Smith Nissan of St. Andrews. Everyone we dealt with, especially our salesman, George, was very helpful and friendly. The entire process went smoothly.
Many accessories are not working after recall fix, air conditioner not blowing cold air any more and several other accessories
Just AWESOME! Deon and Ethan listened, were compassionate of my circumstances, and went above and beyond for me!!! I walked out with a better, more reliable vehicle and I already know Carter will make sure the service on this vehicle is just as seamless and thorough as in past vehicles!!!
Everyone was extremely helpful. I could not have asked for a better experience. All of questions were answered and my options clearly explained.
Mr. Briggs and the entire staff - Quita greeted us, and the other salesman shook our hands as he directed us to Mr. Briggs' office. Mr. Briggs called us on Friday and scheduled our appointment for Monday. We were referred to Mr. Briggs by a close friend, who had bought several cars from Mr. Briggs. I, (Cora) always hated going into car dealerships because of the vulture-like salespersons standing in a line, trying to be first to ask. How can I assist you?
From the first phone call through the entire two-day appointment to find the right vehicle in our ... Read More DealerRater - Mar 12, 2026
The staff at the location are always professional and courteous. They also give great updates and details to the customer as the work progress on the vehicles
Very kind and thoughtful Kept me informed during my Truck service process great final report was very informative
Carter is my service technician. He is excellent. I prefer that he handles my visits. Knowledgeable, attentive, honest. Only con: My car was at the shop all day. Luckily, it was a day that I didn’t have to use it for work. Overall, good experience
Efficient with repairs & time. Car was ready when I was told it would be ready.
Everyone was very professional during the entire process. I came in for a recall on my 2024 Rogue
Too expensive Too expensive. Too expensive. Too expensive Too expensive. Too expensive. Too expensive. Too expensive
Mr. Greg was amazing! He took care of my car problem super fast for me!
Great work. Car is operating optimally well. Will come back soon for other things in near future
Don did a fantastic job helping me with my purchasing process! Ethan was very thorough and thoughtful as well helping me consider all my needs.
A little too long but overall always a good experience. This is my second vehicle with them. And Thank you Mr. Greg Briggs always a pleasure.
Great experience thanks to Ethan and Alston. Would recommend to friends and family. Thank you!
Everything was as expected. Very pleased with the service and my technician. Our third Nissian from this location and never been disappointed.
Great Customer Service, Satisfaction, Prompt, Friendly, One Time, No Wating, Answered My Questions, Proficiency and Professionalism
I went in for an oil change and tire rotation. I had an appointment for 7:30 am. I dropped my vehicle off and the service advisor confirmed my information and phone number to reach me once done. I've been taking my vehicle to them for 4 years and never once had an issue. The normally call me and communicate with an update on my car and give me an ETA once completed. This day however they really dropped the ball. They had my car for over 5 1/2 hours with no communication. I had to go up there and check myself on the ... Read More DealerRater - Feb 21, 2026
Waited almost two hours for just an oil change and tire rotation. Other than that I got done what was requested.
None applicable for right now. Thank you very much and have a very nice day. To God be the glory!
It took over 2 hours to get my oil changed. That wasn’t terrible, however; the lobby area was crowded and not accommodating for a crowd or very long wait time. My tech was very nice and explained needed repairs well.
Great customer service from making the appointment, following up with needed services and when the car would be ready, to washing it before I picked it up.
David was extremely helpful in rescheduling my recall appointment and called me to let me know that the parts were in and when I showed up David made sure I was given immediate attention and that the process was completed as promised
We purchased a truck but neededmore features. They were able to get another truck from their inventory that met our needs we were very pleased that it fit within our original budget.
As usual, it was a good service. Just needed the oil and filter changed on my Nissan Rogue.
I have been bringing my Pathfinder to this location for service since I bought it in 1999. The team has always taken great care of me and my vehicle. From the beginning it was understood my goal was and is to keep it on the road as long as possible with great care from Dick Smith. I cannot thank Dick Smith enough. Especially Dwayne Brown and his team. They make Dick Smith service what it is today and everyday.
I had a warranty recall and a technology issue with my new Nissan, and they were able to fix it back to the way it was supposed to be. Thank you!
There was a little miscommunication but it was taken care of professionally. Were completely satisfied.
Ryan greeted me when I arrived, reviewed the oil change warranty with me, updated me on my car's service status, suggested I obtain the brake fluid change -which I did - due to it being at 20,000 miles, and informed me that my car was ready. Ryan was professional, courteous and kind. A very handsome fellow indeed. And, my car was washed, which was unexpected. Well Done Mr. Young! I want you to be my service representative in the future.
The work was done ask requested and in the time period I needed it done. Communication was excellent.
The dealership was open to negotiation for price of vehicle I purchased.Around 2000$ less than another dealership I've delt with.The only thing I didn't think I needed was the extra warranties,with a 250$ deductible.All the staff were friendly and knowledgeable about the cars.I would highly recommend this dealership.
Service Technician was very professional and easy to understand. The waiting area was clean and comfortable.
Car was completed on time and everyone was nice. Waiting area was clean and neat.
Great service everybody was courteous and kind very professional took care of what problem I had right away
It was a great experience. All the salesmen and personnel encountered were very polite and helpful. I would highly recommend them to anyone.
My service experience with Dave was informative and very helpful. The infotainment update was installed, and we are still monitoring it on a daily basis.
My experience with dick smith was a great one, they were very knowledgeable and helpful
Great service as usual. They are quick and efficient and not money hungry I love this location
Carter Welsh does any excellent job for me whenever I use this service department. The quality of service that I receive at a dealership in the most influential factor for my future vehicle purchases. Such a personable and professional service experience!
They ork with you and your budget. Handle all the details. Very personable, easy to work with and not pushy.
I brought my Murano in for its first service. Everything went as planned, and I appreciate the expert service
The dealership was prompt getting service started. It took about a half hour longer than projected, but they looked into a previous issue and corrected it also.
Everything went well, I really appreciate the kindness of Dave Lauer, he seems genuine and honest.
Excellent customer service and knowledgeable staff! I will continue to bring my car here to get serviced.
They was very welcoming and helpful. They also solve all my solutions to make sure my vehicle is running properly.
We were met immediately and received friendly, informative and patient service throughout the purchase process.
Very professional people they are honest and kind and is very important the time they use to fix your car is wonderful
Excellent customer service and very knowledgeable staff. I always take my car to this shop!
Sales manager could have had a better attitude. He was mad because I did not want to finance the auto.
This was an amazing car buying experience. I am so happy with new pathfinder. Everyone was so helpful and kind.
Great service the Dick Smith family has outstanding sales people to help you in every way they can make your dreams come true thanks to you all family.
Excellent customer service and were able to answer my questions. Would certainly return to this service department!
Very happy with our service. Ryan went out of his way to take care of us.
Very easy process. Found the car on Cars.com. I requested to be contacted, Juan reached out to me in a timely manner and had the car all ready for a test drive when I pulled up. The General Manager came in and talked for a bit and gave us a great deal. I highly recommend dealing with Dick Smith Nissan of St Andrews.
Carter does an amazing job of staying in touch with updates on the service of my vehicle. Carter provides great communication and customer service!
Great service was provided in a timely manner. Additional needs for my car were communicated before they were completed. I was in and out in 1 hour and 15 minutes.
Very good service, techs are always friendly. Purchased my Titan truck from them in 2024 and without a lot of work was able to negotiate a satisfactory deal which was exactly what I had budged for a truck.
Good service, car ready as promised all staff friendly. Will return next time i need service.
i though the salesmen knew what type of car that would fit my budget. so he showed me the car i need to get.
They kept my car to long no answer I had to come up there and who ever was supposed to inspect the car didn't do all of it how I know the check out person said he would have to ask the tech WOW.
Great service and friendly staff. Will definitely continue to bring my car back for all service needs
The technician was very knowledgeable, kind and helpful. I would definitely recommend Nissan to others.
Ryan, a service advisor, promptly met me for my scheduled service. The service was efficient and comprehensive, providing me with detailed information about my next visit. I am thoroughly satisfied with my experience.
Good service would recommend. Personable timely. Thanks for a great experience, will be coming back
Great as usual, yeah. DAVID Always kind and courteous. See you next time for the superb service!
My 2015 Nissan Murano required repairs. It would have cost more to fix the car than what the car was worth. I worked with Alston and Ethan, and traded my car for a 2025 Murano. I wasn't in the market for a new car, but they worked with me, which worked out financially.
I came all the way From Greensboro, North Carolina and was not really looking for a car, but knew that I had to get one because I was in a really bad accident that totaled my car. The people that I came in contact with from the very beginning were amazing. Alston and Godwin were amazing the entire time from the receptionist to just the other employees. Everyone made me feel really welcomed. The process was very easy and it didn’t take long at all I would strongly suggest if you’re looking for a car to definitely come ... Read More DealerRater - Nov 29, 2025
